Small Business & Entrepreneurs

You can receive calls from customers even when you are on the move by routing calls to a single-point land-line or a mobile number, according to convenience.

We’ll enable you to configure your routing options based on the time of the day or days of the week to different answer-points, so you don’t miss a call.


Time-based Call Routing

  • How can I manage calls received on weekends and holidays?

We can configure calls that you receive on your 1800, 1300 or 13 numbers to be routed to different answer-points according to your requirement. Calls received during office hours can be routed to your office and call received after office hours can be routed to an answering service or mobile phone. Calls can also be routed to different answer-points according to the days of the week. So calls received from Monday to Friday can be answered by your office and calls received on weekends and holidays can be routed to an answering service or a different number.

Call Forward Service

  • If an answer-point is busy, can the call be forwarded to another answer-point?

Yes. We can configure calls received on your 1800, 1300 or 13 number to multiple answer-points. To ensure that calls are answered promptly, we can configure calls to be forwarded to an alternative answer-point after a certain number of rings. We can also forward calls to either a mobile phone or a live answering service in case all your answer-points are busy.

Call Barring

  • Can I block calls from specific areas or regions?

Yes. Since 1800, 1300 and 13 numbers are virtual numbers which can be called from anywhere in Australia, you can set-up call barring to block calls from specific states or regions where you do not have your business services available. You may also block calls from specific numbers in the case of nuisance callers. You may also allow calls only from landlines and block calls from mobile phones so that you do not incur additional charges.


How does V-tel offer the best value?

When you compare our prices with other service providers, you have to keep in mind that V-tel uses copper wire technology as opposed to VOIP (Voice Over Internet Protocol) or Internet Telephony. The result is a better level of call reception quality and reliability compared to VOIP. V-tel’s copper wire technology is also designed to prevent call-drops and time-delays in response which can seriously affect and influence a caller’s perception of your business. V-tel offers the most competitive prices among copper wire technology based telephone services and guarantees the best value for your money. The fact that V-tel does not charge a termination fee unlike most other service providers indicates the level of confidence we have in the quality, reliability and value of the service we provide.

What is the difference between copper wire technology and VOIP?

The main difference is the mode of transmission of between a calling point and an answering point. In copper wire technology, calls are relayed using dedicated copper wire lines which ensure a poin-to-point reliability. In VOIP (Voice Over Internet Protocol), also known as Internet Telephony, the mode of conveying the call is achieved by converting the analogue sound signals from the caller to digital and conveying them over the internet and rec-converting them back on the receiving end into sound. Though generally the difference between VOIP and copper wire is not noticeable, there can be a disparity in the quality of the service. Though copper wire technology is more expensive, it is also generally considered more reliable than VOIP and prevents call-drops and time-delay in relaying signals which are usually associated with VOIP.