Medium to Big Business Telecommunications

Using state-based call routing, you can consolidate calls from different states to be routed to specific answer-points.

This kind of call routing and splaying is ideal for medium-sized businesses aiming to attract customers from more states than they have offices in.

The advantage is you can present a nationwide presence to your customers even with a small network of offices in just a few states.

 

  • Can calls from different states be routed to different answer-points?

Yes. You may configure your 1800, 1300 or 13 number to receive calls from different states and route them to a pre-defined set of answer-points. This kind of call splaying will enable you to manage calls received from different states to be answered by specific answer-points and thereby avoid congestion of calls. Based on the origin of the caller, the system can route it to a specific set of answer-points according to region, states or exchanges.

  • Can I record calls?

Yes. On receiving a request, we can enable recording all calls you receive and the response to calls on your 1800, 1300 or 13 number. Recording your calls will incur an additional fee. Most businesses record calls to monitor feedback and keep track of customer request trends. Before recording calls, you are legally required to inform the caller that the call is being recorded for quality monitoring purposes. This can be a standard pre-recorded message configured into your IVR answering service.

  • Can I route all calls to go through a pre-recorded Welcome Message?

Yes. You can play pre-recorded welcome messages as well as brand messages or seasonal promotional sales messages using a pre-configured IVR menu. Using the IVR, callers can be prompted to know more about your products and services using pre-recorded Telephone Hold Messages to convey business related messages before being routed to an answer-point.

  • How does V-tel offer the best value?

When you compare our prices with other service providers, you have to keep in mind that V-tel uses copper wire technology as opposed to VOIP (Voice Over Internet Protocol) or Internet Telephony. The result is a better level of call reception quality and reliability compared to VOIP. V-tel’s copper wire technology is also designed to prevent call-drops and time-delays in response which can seriously affect and influence a caller’s perception of your business. V-tel offers the most competitive prices among copper wire technology based telephone services and guarantees the best value for your money. The fact that V-tel does not charge a termination fee unlike most other service providers indicates the level of confidence we have in the quality, reliability and value of the service we provide.

  • What is the difference between copper wire technology and VOIP?

The main difference is the mode of transmission of between a calling point and an answering point. In copper wire technology, calls are relayed using dedicated copper wire lines which ensure a poin-to-point reliability. In VOIP (Voice Over Internet Protocol), also known as Internet Telephony, the mode of conveying the call is achieved by converting the analogue sound signals from the caller to digital and conveying them over the internet and rec-converting them back on the receiving end into sound. Though generally the difference between VOIP and copper wire is not noticeable, there can be a disparity in the quality of the service. Though copper wire technology is more expensive, it is also generally considered more reliable than VOIP and prevents call-drops and time-delay in relaying signals which are usually associated with VOIP.